derma e®
specialises in providing real body care solutions with
products to help reduce the signs of ageing, Frequently
asked questions
Manufacturing
And Ingredients
Where does derma
e® obtain its ingredients?
derma e® Natural
Bodycare utilizes only the finest ingredients and sources
these on the world market in order to ensure we receive
the best ingredients available anywhere. Additionally,
you may notice that derma e® invests in registered
and proprietary ingredients, as these are sold by
companies who substantiate their ingredient's
effectiveness with research. It also means that when we
order a registered ingredient, we receive it in a
standardized form, and thus there is more consistency
from batch to batch with the final products we
manufacture.
Do you test on
animals or do your products contain animal-derived
ingredients?
derma e® adheres to
a strict Cruelty-Free Policy. We do not approve of animal
testing. derma e® does not test our products or
ingredients on animals, nor incorporate animal
by-products as ingredients into any of our skin care
formulations.
Do derma e®'s
products contain fragrances?
Whilst some of our
products are fragrance-free, others contain essential
oils that can be therapeutically effective, but also lend
a unique fragrance to the product. Essential oils are
natural and suited for most skin types. derma e® does
not use perfumes, unnatural scents or harsh chemicals.
Are there parabens
in derma e®'s products?
The paraben system of
preserving personal care products is one of the most
common methods used in our industry today. As some
question has been raised recently within the medical
community about whether parabens should continue to be
used, derma e® Natural Bodycare has chosen to use
alternative preservative systems recognized by the
natural health industry as safe and effective.
Do your products
contain sunscreen?
Based on the scientific
research, derma e® believes that antioxidants are
essential and effective as sun protection. We choose to
enhance our products with significant amounts of
antioxidants such as Astaxanthin, Ester-C®, Green Tea
Extract, and Pycnogenol® which have been shown to
naturally help protect and fortify the skin, helping the
skin to resist the damaging effects of moderate amounts
of sun exposure. However, for those who prefer a
sunscreen product or those who spend extended amounts of
time in the sun, derma e® now offers an
antioxidant-enriched sunscreen moisturizer.
Are your products
"alcohol free"?
derma e® Natural
Bodycare utilizes plant alcohols in a few of our
products, and this ingredient serves as an emulsifier
that facilitates the mixing of ingredients within the
formula. We do NOT use isopropyl (rubbing) alcohol,
because of its tendency to dry the skin.
Quality
Control
derma e®
products are cheaper than department store brands I use.
Does this mean they are of lesser quality?
derma e® has always
distributed our products through health food stores
rather than departments stores. As the philosophy behind
the development of the health food industry was to
provide a quality product, with minimal packaging and at
reasonable pricing, derma e® has always, and
continues to this day, to ascribe to this same
philosophy. derma e® has therefore been manufacturing
quality products for many years and has over 30 years
expertise within the natural skin care industry.
What derma e® does
NOT do that adds to the cost of products purchased in
department stores is to spend large sums of money on TV
and fashion magazine advertising, expensive types of
packaging, and the booths, merchandising materials and
employees you see in each department store. All these are
'hidden costs' that companies must spend to promote their
products, and so to recoup that expenditure, the price of
the product goes up.
You can be assured that
derma e® continues to make top quality products
backed by the same type of expertise, research and
technology that is available to other reputable brands.
What sets derma e® apart is our focus on
research-determined, optimal concentrations of active
ingredients and super antioxidants, no fillers, and no
ingredients with 'made up' names - just honest, effective
products to give you healthy skin, which in turn is
beautiful skin.
How can I be sure
your products are effective?
derma e® Natural
Bodycare starts with scientific research and studies on
all potential ingredients. Studies must demonstrate that
specific ingredients are effective when applied topically
to the skin. When a product formula is decided upon, the
ingredients are sourced on the world market and only the
very best quality ingredients are used. They must be free
from radiation, pesticide residues, and microbial
contamination. Each product is then carefully formulated
with an effective amount of these active ingredients.
These are then blended with effective carrier elements
that transfer the benefits of key ingredients directly to
your skin. Once formulated, all products are tested for
effectiveness and safety on live human volunteers before
being sold to consumers.
Are your products
safe?
derma e® formulates
every product with ingredients that have been carefully
researched, and are safe and effective for topical,
external use. Every batch of every product is tested to
ensure it is free from microbial contamination. Products
are also given stability tests to make sure they have an
effective shelf life in order that they reach our
consumers in the very best condition.
derma e® maintains
a watchful eye on current medical studies and takes steps
to immediately research potential health concerns that
occasionally surface regarding common topical
ingredients. If there is any cause for concern, derma
e® immediately seeks a replacement ingredient and
reformulates the product utilizing a healthier, safer
alternative.
Is there product
information that is not included on the packaging?
Unlike some companies,
derma e® has full-disclosure labelling, so all
ingredients are listed. For over 20 years, derma e®
has taken great pride in the quality of our natural
ingredients, and in formulating products that are safe
for consumers to use. What you read on the label is
actually in the product, and just as importantly, what is
in the product is always on the label.
I bought two jars of
the same product. Why are they different colours?
derma e® uses
natural ingredients and sometimes herbs or botanicals
have slightly different characteristics such as colour,
depending upon the source and where those ingredients
were grown. As a result, our products sometimes vary in
colour from batch to batch. You can be assured that derma
e® tests each batch to ensure all meet the
effectiveness level required of that product, but we do
not add colour just to ensure visual continuity. We feel
that effectiveness of our products is paramount, and we
continually make efforts to ensure you get the very best
product possible.
Product
Recommendations
There are so many
products. How do I choose the right one for me?
derma e® Natural
Bodycare has a line of products that covers the
full-spectrum of skin care uses, and is suitable for all
skin types and skin conditions. First, determine your
skin type and decide what you want to accomplish in terms
of results for your skin. Next, consult our Skin Type
Chart. The products are categorized according to your
skin type and you can select from amongst the products
listed there to try first.
If you are trying to
achieve skin that radiates health and well being, be sure
to start with a quality facial cleanser, follow with a
toner to close your pores, remove cleanser residue and
balance your skin's pH, and then follow with a
nutrient-rich moisturizer. Do this morning and evening on
a regular basis. Exfoliating twice a week is also
beneficial as it encourages younger-looking and new
healthy skin cells to emerge.
What do you
recommend for sensitive skin?
Please consult our Skin
Type Chart. Under the Sensitive heading on the chart, you
will see the best indication of derma e® products
considered safe for sensitive skin. In general, derma
e®'s Pycnogenol® range of products are some of
the safest and most effective products to try when your
skin is sensitive and reactive.
Do you recommend a
moisturizer for blemish-prone skin?
No matter what type of
skin you have, moisturizing is important. They key is to
find the correct moisturizer for your skin type. Remember
that adding oil and moisture, or fluid, are two different
things. Be sure to look for a moisturizer with reduced
oil content that helps to rebalance the natural oil
production capabilities of your own skin.
derma e® has two
excellent moisturizers for blemish-prone skin. The Clear
Skin 3 - Problem Skin Moisturizer helps reduce clogged
pores and bacterial infection associated with blemishes,
while also helping to rebalance the oil production
capabilities of your skin. derma e®'s Age-Defying Day
Crème is also highly recommended because of the
super antioxidant content that helps to optimally nourish
the skin. In doing so, it helps rebalance oil production,
reduce inflammation, and also protect your skin from
future damage that can be caused by our environment, such
as pollution and exposure to the elements.
Use
of derma e® products
What should I do if
I am sensitive to most skin care products?
If you are using any
skin care product for the first time, we suggest you test
a small amount on the inside of your arm or underneath
the angle of your jaw line to eliminate the possibility
of an allergic reaction or individual sensitivity. Allow
at least 24 hours to pass. If no reaction has occurred,
the product should be safe for you to use.
When will I see
results?
Results vary depending
on the product, skin condition and your skin type.
Certain products will deliver results immediately, like
our Microdermabrasion Scrub. Many skin care products will
take approximately 3-4 weeks as your skin goes through
one complete regeneration cycle. Treatment Products may
take between 6-8 weeks for significant results to occur.
The best way to maximize results is with regular usage:
twice a day, everyday.
What if I have an
allergic reaction to one of your products?
First, discontinue
using the product immediately and phone us on 1800
225500
Does derma e®
provide samples?
Yes, we do. Please
phone us on 1800 225500 or email requesting a sample of
the product you are interested in.
Alternatively, we have
an Introductory Sampler Collection available for the
$5.50 cost of shipping and handling. This Introductory
Collection includes a variety of sample sizes that
represent different product categories within our line of
natural bodycare products.
Both are excellent ways
to try our products before purchasing.
Distribution
Where are derma
e® Natural Bodycare products sold?
derma e® Bodycare
is a leader in the Natural Products Industry. derma
e® is sold in all fine health stores throughout the
USA, Canada and internationally. In Australia you can
order online at www.dermaenaturalskincare.com.au or phone
1800 225500
